InboxBay
Morning
Open conversations have owners. Nobody is guessing who replied at 11pm from a personal WhatsApp.
InboxBay / Shared inbox
Team inbox
A shared inbox your whole team can work from.
A shared inbox is the opposite of five personal logins. WhatsApp, Instagram DMs, Facebook Messenger, email and website chat land in one queue. Someone owns the thread. The next agent can read the notes.
What you can do in the InboxBay shared inbox today
- See every connected conversation in one list, not five dashboards.
- Assign a teammate so follow-up has a name on it.
- Leave internal notes the customer never sees.
- Use saved replies for the questions you already answered last week.
- Label VIP, lead, billed — whatever your team actually uses.
- Search the customer and the thread you already had with them.
That is omnichannel support without a second product for each channel. If your volume is mostly WhatsApp, start with the WhatsApp shared inbox. If leads arrive on Instagram, use the Instagram DM inbox.
How a shared inbox changes the day
Midday
A specialist is mentioned on the thread. The customer history stays in the same place — no screenshot forwarded to Slack.
Close of day
Unassigned work is visible. Status is honest: open, pending, resolved. The night shift does not start from zero.
Shared inbox FAQ
What is a shared inbox?
A shared inbox is one queue every agent can see. Incoming WhatsApp, Instagram, Messenger, email and website-chat conversations land there so the team can assign, note and resolve them together.
Can more than one agent use the same channel?
Yes. Once a channel is connected, multiple agents can work the same inbox. Assignment and collision detection stop two people answering the same thread blindly.
Does a shared inbox replace WhatsApp on the phone?
It replaces the personal-phone workflow, not WhatsApp Business. Customers still write the same number. Your team answers from InboxBay.
Open the shared inbox and try it with your team.
Start free goes to the live demo at demo.inboxbay.work. Log in if you already have a workspace. Paid plans are on the pricing page and check out through Ziina.