InboxBay
Shared ownership
A shared inbox so the queue is visible and assigned.
InboxBay / Customer service software
Customer service software
Customer service software for the channels people actually use.
Most customer service software was designed for email tickets or in-app chat. InboxBay is designed for the channels a shop, clinic, agency or restaurant actually gets written on: WhatsApp, Instagram, Messenger, email and the site widget.
What this software does on day one
Messaging channels
WhatsApp, Instagram DMs, Messenger, email, live chat.
Team tools
Notes, mentions, labels, saved replies, automations, collision detection.
What we will not sell you as finished
Autonomous AI customer support is not live. Agency white-label — your logo, name and colors on the agent portal — is in progress. We mark both as coming soon rather than burying them in a feature grid.
If you are comparing larger helpdesks, read the honest notes on Intercom, Front, Trengo and Respond.io.
Customer service software FAQ
Is InboxBay customer service software or a chatbot?
InboxBay is customer service software organized around a shared inbox. Chatbot-style autonomous answering is coming soon and is not the product you get today.
Who is it for?
Teams that already receive WhatsApp, Instagram, Messenger, email or website chat and need more than one person to answer without a personal login for each channel.
How do we start?
Start free on the demo at demo.inboxbay.work, or pick a workspace plan on the pricing page and check out with Ziina.
Open the shared inbox and try it with your team.
Start free goes to the live demo at demo.inboxbay.work. Log in if you already have a workspace. Paid plans are on the pricing page and check out through Ziina.