InboxBay
Available now
- Shared inbox across WhatsApp, Instagram, Messenger, email, live chat
- Team assignment and round-robin
- Internal notes and labels
- Saved replies
- Automation rules that route or tag
- Collision detection when someone is already in the thread
InboxBay / AI customer support
AI assist · Coming soon
Help the agent. Do not fake a robot that already works.
InboxBay is an AI shared inbox in the category sense: messaging teams want help answering faster. What is live today is the shared inbox, assignment, notes, saved replies and automations. What is not live is a robot that closes tickets alone.
Live now versus coming soon
Coming soon
- AI suggested replies an agent can edit
- Conversation summaries for the next teammate
- Autonomous answering of routine questions
We show those as planned. We do not sell them as if they already resolve your queue.
How we talk about AI on purpose
A lot of customer-service software leads with an AI agent and hides the human inbox. InboxBay is the other way around. The omnichannel inbox is the product. AI assist will sit beside the composer — a draft, not a send.
Captain-style autonomous answering exists in the upstream Chatwoot family as a direction, not as an InboxBay feature we will claim is on for your workspace today. If that changes, this page will change with it.
AI customer support FAQ
Does InboxBay have AI that answers customers by itself?
No. Autonomous answering is coming soon and is not live. Humans write and send every reply today.
What automation is live?
Round-robin assignment, conversation status, labels, and automation rules that route or tag conversations are available now, along with saved replies.
Why does the title say AI shared inbox?
AI shared inbox is the category buyers search. The product today is a shared inbox with automations. AI assist — suggested replies and summaries an agent can edit — is planned, not shipping as a closer of tickets.
Open the shared inbox and try it with your team.
Start free goes to the live demo at demo.inboxbay.work. Log in if you already have a workspace. Paid plans are on the pricing page and check out through Ziina.